Ken Goldstein, Endless Encores: Repeating Success Through People, Products, and Profits

It’s not enough to love your product. You have to love your customers, too, every single one—those who complain the most are the ones who control the keys to your survival.

Ken Goldstein, Endless Encores: Repeating Success Through People, Products, and Profits

It’s not enough to love your product. You have to love your customers, too, every single one—those who complain the most are the ones who control the keys to your survival.

Ken Goldstein, Endless Encores: Repeating Success Through People, Products, and Profits

It’s not enough to love your product. You have to love your customers, too, every single one—those who complain the most are the ones who control the keys to your survival.